The Repair Process

The Typical Collision Repair Process


Confirm loss, report to
insurance company, obtain
claim number access
customer needs, write estimate
Confirm coverage,
review payment policy,
project completion date,
have customer sign repair order
Review estimate with
insurance company,
(if applicable) for approval

Order parts, receive parts


Repair process begins 

Disassemble vehicle and re-inspect 

Write supplement (if necessary), revise completion date, inform customer  Repairs continue, (operations such as measuring, pulling and welding are done as needed) 
nspect vehicle prior to painting  Prime, sand and seal mask vehicle  Paint vehicle  Assemble vehicle 
Clean vehicle  Perform final inspection of vehicle, repairs are complete  Notify customer  Review repairs with customer to ensure satisfaction